netsuke and sagemono lounge : Disclaimer - Please click anywhere on this bar to expand/contract the content.
Sponsor Announcement:

Woolley & Wallis would like to take this opportunity to invite you to participate in their auction - Japanese & Korean Art, on the 23rd May 2018.

To access the on-line catalogue please click on the banner below.


Please Note: This sponsorship announcement will automatically disappear on the 24th May 2018.

Forum Downtime Today (Unscheduled)

As we have now moved to a new forum platform please help us by sharing any issues you identify. Please keep criticisms as short and concise as possible, limited to criticisms of the software (not people), so that it will be possible for us to review and fix them.
User avatar
Posts: 3678
Joined: Sun Feb 10, 2013 6:38 pm
Location: London

Forum Downtime Today (Unscheduled)

Postby souldeep » Tue Jan 17, 2017 9:24 pm

Dear Community,

The forum is now up and running again as of the time stamp recorded against this post.

The forum has been down since just past 1pm GMT today, and subsequently, unavailable for the past 8 hours.

The downtime you witnessed today was not scheduled. The ISP (Heart Internet) had a major hardware failure - unheard of previously. This effected a massive section of business/personal websites and was not unique to our forum.

Heart pride themselves on reliability and have a 99.9% uptime SLA. Today that reputation has been damaged.

To clarify - nothing has been lost. Like any professional ISP, they keep real-time backups. Whilst I am still awaiting all the facts, I suspect most of the downtime was in rebuilding servers and restoring a vast array of backups.

I can only offer my personal apology to you all, and make you aware that if we witness this sort of major downtime again in future I will look to move the hosting to a new ISP.

Please note: as the site has only just been recovered you may witness slow performance and intermittent errors until the ISP has resumed all their operations to full service. Perhaps take the opportunity to take a break from the forum today, and resume normal routines tomorrow.
Piglet: "Pooh?" Pooh: "Yes, Piglet?" Piglet: "I've been thinking..." Pooh: "That's a very good habit to get into to, Piglet." - A.A. Milne.

Return to “The Lounge Technical Issues”

Who is online

Users browsing this forum: No registered users and 1 guest